Shipping Policy
At RUBÍ ATELIER, we carefully prepare every order so your jewelry arrives safely and beautifully presented. Please review the information below regarding order processing, shipping, and delivery.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or public holidays will begin processing on the next business day.
During busy periods, product launches, promotions, or holidays, processing may take slightly longer. If there is a significant delay with your order, we will contact you using the information provided at checkout.
2. Shipping Times
Once your order has been dispatched, estimated delivery times are:
Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days, where available
International Shipping: 7–21 business days, depending on destination and customs processing
Please note that these are estimated delivery times and are not guaranteed.
3. Shipping Costs
Shipping costs are calculated and displayed at checkout based on your delivery address, selected shipping method, and order size.
From time to time, RUBÍ ATELIER may offer promotional or complimentary shipping.
4. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where tracking is available.
Please allow up to 48 hours for tracking information to become active after your order has been dispatched.
5. Incorrect Shipping Information
Please carefully check your shipping address before completing your purchase.
RUBÍ ATELIER is not responsible for delays, returned packages, or additional shipping costs resulting from an incorrect or incomplete address provided during checkout.
If you notice an error in your shipping information, please contact us as soon as possible at [your email address]. We will do our best to assist you before the order is dispatched.
6. Delayed or Lost Packages
While we work with trusted shipping providers, delivery delays can occasionally occur due to weather, customs, carrier issues, holidays, or other circumstances outside our control.
If your package appears to be delayed, please first check the tracking information provided by the carrier.
If your package is marked as delivered but you have not received it, please contact the shipping carrier and then reach out to us at [your email address] so we can assist where possible.
7. International Orders
International customers may be responsible for customs duties, import taxes, or other fees imposed by their destination country.
These charges are not included in the product or shipping price unless specifically stated at checkout.
RUBÍ ATELIER is not responsible for delays caused by customs clearance.
8. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible and provide photographs of the packaging and the jewelry received.
We will review the situation and work with you toward an appropriate resolution.
9. Multiple Items
If your order contains multiple products, we may ship them together or separately depending on product availability and fulfillment requirements.
If items are shipped separately, you may receive more than one tracking notification.
10. Contact Us
If you have questions about your order or shipping, please contact: